Double Trouble Online Store Privacy Policy and Cookie Policy for Users and Site Visitors

Privacy Policy & Cookie Policy

Information about the company and the Site

This Privacy Policy and Cookie Policy (hereinafter: “Privacy Policy”) describes the way in which Medijske rešitve Nina Luzar s.p. (hereinafter: “Company”, “us”, “we” or “our”) collects, processes, and sharin accordance with the provisions of the EU General Data Protection Regulation, you have the following rights as an individual:

  • Right to withdraw consent: If you, as an individual, have consented to the processing of your personal data (for one or more specific purposes), you have the right to revoke your consent at any time, without prejudice to the lawfulness of the data processing carried out up to your revocation. Consent may be revoked by a written statement sent to the controller at one of the contacts listed on the Site Withdrawal of consent to our processing of personal data does not have any negative consequences or sanctions for the individual. However, after revoking the consent to our processing of personal data, the controller may no longer be able to provide one or more of its services to the concerned individual if the services cannot be provided without personal data.
  • Right of access: As an individual, you have the right to obtain a confirmation from the provider (personal data controller) whether personal data is processed in relation to you and, where applicable, access to personal data and certain information (on the purposes of processing, on the types of personal data, about the users, on retention periods or criteria for determining periods, on the existence of the right to rectify or delete data, the right to limit and object to processing and the right to appeal to the supervisory authority, the source of data if the data have not been collected from you, the existence of automated decision making, including the creation of profiles, the reasons for it and the meaning and consequences of such processing for you, and other information in accordance with Article 15 of the EU General Data Protection Regulation).
  • Right to correct personal information: As an individual, you have the right to have the controller correct inaccurate personal data about you without undue delay. As an individual, you have the right to supplement incomplete data, including the submission of a supplementary statement, taking into account the purposes of the processing.
  • Data deletion (“the right to forget”): As an individual, you have the right to request deletion of the personal information that the controller holds about you. The controller must delete the data without undue delay when there is one of the following reasons:
    • data are no longer needed for the purposes for which they were collected or otherwise processed;
    • if you revoke the consent and there is no other legal basis for the processing;
    • if you object to the processing and there are no overriding legitimate reasons for the processing;
    • the data were processed illegally;
    • the data must be deleted in order to fulfill legal obligations under EU law or the law of the Member State applicable to the controller;
    • data were collected in connection with the provision of information society services.

However, as an individual, in certain cases described in Article 17 (3) of the EU General Data Protection Regulation, you do not have the right to have the data deleted.

  • Restriction of processing: You have the right to request the controller to restrict the processing of your personal data where:
    • you contest the accuracy of the personal data until the controller has taken sufficient steps to correct or verify its accuracy;
    • the processing is unlawful but you do not want the controller to erase the data;
    • the controller no longer needs your personal data for the purposes of the processing, but you require such data for the establishment, exercise or defence of legal claims; or
    • you have objected to processing justified on legitimate interest grounds (see above) pending verification as to whether the controller has overriding compelling legitimate grounds to continue processing.
  • Data portability: You, as an individual, have the right to receive personal data about you that you have provided to the controller in a structured, commonly used and machine-readable format, and also to require the controller to transmit it to another controller where this is technically feasible. Namely when:
    • processing is based on consent or a contract, and
    • processing is carried out by automated means.
  • Right to object: On grounds relating to your specific situation, you have the right to object at any time to the processing of personal data that is necessary to perform tasks in the public interest or exercise public authority conferred on the controller (point (e) of Article 6 (1) of the EU General Data Protection Regulation) or is necessary for legitimate interests pursued by the controller or a third party (point (f) of Article 6 (1) of the EU General Data Protection Regulation), including profiling on the basis of those treatments. The controller ceases to process personal data unless it proves urgent legitimate reasons for the processing that outweigh your interests, rights and freedoms, or for asserting, enforcing or defending legal claims.

Where personal data are processed for marketing purposes, the individual has the right to object at any time to the processing of data relating to him/her for the purposes of such marketing, including the creation of profiles, insofar as it relates to such direct marketing. Where an individual objects to processing for direct marketing purposes, the data shall no longer be processed for those purposes.

Where data is processed for scientific or historical research purposes or for statistical purposes, the individual has the right to object to the processing of data relating to him/her for reasons related to his/hers particular situation, unless the processing is necessary for the performance of a task carried out by reasons of public interest.

  • Right to lodge a complaint with a supervisory authority: Without prejudice to any other (administrative or other) remedy, you, as an individual, have the right to lodge a complaint with the supervisory authority, in particular in the country where you have your habitual residence, where you work or where the infringement allegedly took place , if you believe that the processing of your personal data violates the regulations on the protection of personal data. Iin Slovenia, the tasks of the supervisory authority are performed by the Information Commissioner.

Without prejudice to any other (administrative or extrajudicial) remedy, you as an individual have the right to an effective remedy against a legally binding decision of the supervisory authority, as well as in the event that the supervisory authority does not consider your complaint or does not inform you about the situation or the decision on the appeal within three months. Proceedings against the supervisory authority shall be subject to the jurisdiction of the courts of the Member State in which the supervisory authority is established.

The individual may address all requests concerning the exercise of rights in relation to personal data in writing to the controller by sending an email at

The controller may, for the purposes of identification of the individual in case of exercising his/her rights in relation to personal data, request additional data from the individual and may refuse to act, if the individual cannot be reliably identified. 

The controller must respond to the request of the individual by which he/she exercises his/her rights in relation to personal data without undue delay and no later than one month from the receipt of the request.

As a data subject, you have the right to lodge a complaint at the following address: Republic of Slovenia, Information Commissioner, Dunajska cesta 22, 1000 Ljubljana, telephone: 01 230 97 30, e-mail:

Cookie Policy 

A cookie is a small text file that is placed on your computer by a web page or app that you visit. It helps the Site to identify you when you return to a Site and to provide us with information about your activities when you are visiting the Site. Cookies are collecting information about your usage of the webpage and information about your device, with which you are accessing the Site. For the purpose of this Policy “information” means your IP address, type of web browser, demographic data, time of visit, the reference site, applicator or service from which you were directed to our Site, access to the Site, the URL click flow (the chronological order of our Site you’ve visited).

There are different types of cookies. From the perspective of their life span (for how long they are stored on your computer) cookies can be “session” or “persistent”. Session cookies are stored only for a period of time when you are visiting the Site and are automatically deleted as soon as you close your web browser or app. On the other side, persistent cookies remain on your computer when you have gone offline. They are stored on your device (computer, mobile phone) for a certain period of time and are reactivated every time you visit the Site where the cookies were created.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

We use cookies for: 

  • authentication (to identify you when you visit our website and as you navigate the website)
  • personalization (if you so choose)
  • security
  • advertising (to display advertising and serve ads relevant to you)
  • analysis (to help us analyze the use and performance of our website and services)

What cookies does use?

Necessary cookies: these cookies are crucial because they allow you to move around the website and use the functions of the website or provide the required service. The Company does not need the user’s permission to use these cookies, so they are always installed on the device. They are set when the user makes any interaction with the website.

Web analytics cookies: these cookies help the company understand how users use websites. With their help, the Company improves the user experience and identifies user requirements and trends. These cookies are used by the Company only if the user agrees to this.

Change of Privacy Policy 

Occasionally the controller may, in its discretion, make changes to this Privacy Policy and if necessary, adjust it to the actual situation and legislation in the field of personal data protection. For this reason, we ask you to check the current version before each transfer of personal data to be informed of any changes and additions. We will also inform you in advance and in an appropriate manner (e.g. by a notification on our Site) of any changes that significantly affect the processing of your personal data. The date of the last Privacy Policy is recorded in the document.

Terms and conditions

If you choose to visit the Site, your visit and any privacy dispute is subject to this Privacy Policy and our Terms, including, but not limited to, the limitations of warranty and limitations of liability.

Contact us

We appreciate your feedback. If you have any comments or questions regarding this Privacy Policy or would like to express your concerns about the processing of your personal information, please email us at If you are concerned about the privacy of personal information, please type “Privacy” in the subject bar of your email.


Medijske rešitve, Nina Luzar s.p.

Škocjan, 1.5.2023