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Double Trouble


Get all the answers you need.


What size collar do I need?

Our collars are based on actual neck size, not collar length. When choosing the size of the collar, measure the neck size with cloth measuring tape. If you don't have on, use a string and then measure it with a ruler. When measuring, do not let two fingers in between, but measure the exact circumference of the neck. 

More information about collar sizes you can read HERE.

What is the difference between Regular and K9 Collar?

At Double Trouble, we offer two types of collars: Regular and K9. Our Regular collars include the Classic, Classic Pro, and Premium models, all of which have classic belt buckles or ordinary buckles and feature silver elements. These collars are a secure and safe choice, with 5 holes available for adjustment.

On the other hand, our K9 collars have original quick release Cobra® buckles, which are renowned for their strength and durability. When you're in a stressful situation, the last thing you want is to worry about your gear breaking or shifting, which is why our K9 collars are such a reliable choice. The Cobra® buckles ensure that your collar stays securely fastened at all times, so you can focus on the task at hand without any distractions. Our K9 models also have 3 models to choose from (K9 Classic, K9 Pro and K9 Premium) and they all have black quality elements. 

Whether you opt for one of our Regular collars or a K9 collar with a Cobra® buckle, you can rest assured that you're getting a high-quality product that will last for years to come. At Double Trouble, we're committed to providing our customers with the best possible gear for their furry companions, so you can always count on us for quality, reliability, and style.

Can I put my dogs name on a Collar or Leash?

Almost all of our Double Trouble collars and leashes can be personalized to your liking. The exception are collars and leashes from Biothane.

We offer two methods of personalization to cater to your preferences:

  1. Direct Collar Embroidery: Name or text is directly embroided onto the collar fabric, seamlessly integrating it into the garment itself. This method ensures a sleek and permanent customization that reflects your unique style.

  2. Removable Embroidered Patch: For those who seek a more versatile approach to personalization, we present our personalized embroidered patches. The beauty lies in their removable nature, allowing you to attach and detach the patch according to your preference, giving you the freedom to switch between different designs effortlessly.

Whether you prefer the timeless elegance of direct collar embroidery or the adaptability of embroidered patches, we're here to bring your personalized fashion vision to life.

When selecting a product, you also have the option to add additional personalization. You can choose the font, color of embroidery, and fill in the blank space with any word or name that you desire. 

What does the new feature ''Custom Creation'' do?

The new feature "Custom Creation" is a live version configurator,  that allows you to explore a diverse range of vibrant colors, get creative by mixing and matching, and add a personalized touch to tailor-made collars and leashes for your dog. Through this feature, you can witness your unique creation come to life, ensuring a one-of-a-kind accessory that reflects your dog's individual style.

Check it out HERE.

What is your delivery time? And how long will I have to wait for a personalized product?

Our delivery time varies depending on the product that you've ordered. If you've ordered one of our Playdog toys or Gamedog products, which are mostly in stock, you can expect your delivery within just a few days.

However, our Double Trouble products, such as collars, leashes, and Softshell dog coats, are handmade to order. This means that each product is unique and special, and it usually takes us a week or two to make them. If you've ordered a personalized collar or leash, then it may take an additional week to craft it to your specifications.

So, on average, you can expect your Double Trouble product to arrive within 2 to a maximum of 3 weeks from the date of your order. Of course, we always try to shorten this delivery time as much as we can, and we'll keep you updated every step of the way. We're committed to providing you with the highest quality products and service, and we appreciate your patience while we create something truly special for you and your best friend.

More info about the delivery time you can read HERE.

Do you offer a guarantee on your collars and leashes?

Yes, we offer a 12-month guarantee on all Double Trouble collars and leashes. During this period, if any manufacturing or material defects are found, we will correct them free of charge. If the defects cannot be corrected within 45 days, we will replace the product with a new one. However, please note that the warranty does not cover damage caused by improper or negligent use, unauthorized tampering, mechanical damage, external factors such as bites or cuts or others.  You can read more about our guarantee HERE.